![]() ![]() ![]() ![]() However, the excellent experience of the sales person will not make up for further horrific treatment from their service department. Their service department is unacceptable! We bought over $26k of equipment, and was considering over $20k on additional equipment. I am totally disenchanted with James River Equipment, and will no longer consider purchasing anything further from them as was in the works. When we received the annual maintenance, there was no charge for "trip fees." We received the itemized bill showing that the labor was in fact not covered so we are paying for trip and service. However, he totally skipped past the fact that the service person did not perform the repair when he found the discrepancy. When asked why, the guy came up with the fact that the labor and parts were covered and it was a trip charge. The repairman came out and did the repair and left without anything being said about any bill.įast forward seven weeks later and we get a call that we owe money because of the warranty work. The lady wanted a credit card to do the work, but when I mentioned that it was warranty work she put me on hold and came back with the fact that it was indeed under warranty and did not need a credit card because it was covered. We called to scheduled the warranty work, and I later received a call to actually set it up. Instead of fixing it on the spot we were told it needed to be scheduled at a later date. Therefore, it is highly recommended to check the level of oil in the back end before making any proceedings on other things. During this inspection, the mechanic found an item that was needing to be fixed that was a warranty item. A low amount of oil in the machine is the potential cause of a PTO problem in your John Deere tractor. You get a 10 year warranty, but in order to have that warranty valid you have to get an annual inspection done to the tune of $301 plus. Then we set up the warranty work of our tractor which we were told that it was part of the contract. We were able to clear that one up with no issues. ![]()
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